Return Policy

Should a product be shipped to you from that does not match an order (or it's agreed equivalent), we will gladly pick up the mis shipped product and make the exchange for the correct one. At no additional cost to you.

Should the product that you purchased from be defective upon receiving it, contact the manufacturer for warranty and/or replacement instructions.

All instruments purchased from are insured when shipped. Should the product that you purchased from be damaged in shipping, the carrier must be notified immediately to resolve the issue.

Should you not be satisfied with the product that you purchased from, contact us and return it within 14 days of the date of the original shipment and we can exchange that product or provide "in store" credit for a later purchase. Excluding the shipping and handling costs.

Refunds may be made for original product value only, excluding shipping and handling, provided the product being returned is in re-sellable condition showing no signs of wear or use and complete with all of it's original packaging, paperwork, accessories, parts, ect. (some restrictions apply. See below). You are responsible for the shipping costs to return a product to for a refund. Should the product being returned not be complete and in re-sellable condition, a restocking fee of 25% may be charged unless otherwise noted. does not credit any original shipping charges.

Exceptions and Restrictions for Returns: